Refund & Cancellation Policy

At Subkio, we want you to feel 100% confident when upgrading to Subkio Pro (Monthly, Yearly, or Lifetime). Our refund and cancellation policy is simple, transparent, and free of hidden conditions.

1. 14-Day Money-Back Guarantee

In compliance with European consumer protection standards and our commitment to customer satisfaction, we offer a full 14-day money-back guarantee on all first-time Subkio Pro purchases (Monthly, Yearly, and Lifetime plans).

If Subkio Pro does not meet your expectations or if you experience a technical issue we cannot resolve, simply email support@subkio.com within 14 calendar days of your initial purchase with your order email or License Key, and we will issue a 100% full refund.

2. 1-Click Subscription Cancellation

If you are on a recurring Monthly (€2.99/mo) or Yearly (€19.99/yr) plan, you are in complete control:

• You can cancel your subscription at any time using the direct self-serve customer portal link included in every email receipt from our payment processor.
• Alternatively, you can email support@subkio.com and we will cancel the renewal for you within 24 hours.
• When you cancel a subscription, your Pro access remains active until the end of your current paid billing period, and you will never be charged again.

3. How Refunds Are Processed

Approved refunds are processed immediately through our Merchant of Record back to your original payment method (credit card, Apple Pay, Google Pay, or PayPal). Depending on your bank, funds typically appear on your statement within 3 to 5 business days. Upon refund, the associated Pro License Key is deactivated and your extension reverts to the Free tier.